Shipping policy
Last updated: June 26, 2026
Thank you for shopping with Blanc. This Shipping Policy outlines how we process and deliver your orders. If you have any questions, please contact us at wearblancsupport@gmail.com or (+61) 0427853492.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an email confirmation once your order has been placed, and a further notification when your order has been dispatched.
During high-volume periods, processing times may be slightly extended. We will notify you of any significant delays.
Domestic Shipping (Australia)
We ship to all states and territories within Australia, including PO Boxes and remote areas (additional delivery times may apply for remote locations).
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
Delivery timeframes are estimates only and commence from the date of dispatch, not the date of order. Blanc is not responsible for delays caused by Australia Post or third-party carriers.
International Shipping
We currently ship to select international destinations. Shipping costs and estimated delivery times will be calculated and displayed at checkout.
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Blanc has no control over these charges and cannot predict their amount.
Shipping Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the relevant carrier's website.
Risk of Loss
In accordance with Australian Consumer Law, risk of loss or damage to goods remains with Blanc until the goods are delivered to you (or a person nominated by you to receive the goods). Once delivery is confirmed, responsibility for the goods passes to you.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us immediately at wearblancsupport@gmail.com with your order number and, where applicable, photographic evidence of the damage. We will work with the carrier to investigate and resolve the issue as quickly as possible.
Under the Australian Consumer Law, you may be entitled to a remedy (including a replacement or refund) if goods are damaged during delivery or not delivered within a reasonable time.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-delivery. Additional shipping charges may apply. Blanc is not responsible for orders lost due to an incorrect shipping address provided at checkout.
Delays
Blanc is not liable for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, carrier disruptions, customs processing, or public holidays. However, if your order has not arrived within a reasonable time, please contact us and we will do our best to assist.
Under Australian Consumer Law, if goods are not delivered within the agreed timeframe (or within a reasonable time where no timeframe was specified), you may be entitled to cancel your order and receive a full refund.
Contact Us
For any shipping-related enquiries, please reach out to us:
- Email: wearblancsupport@gmail.com
- Phone: (+61) 0427853492
- Address: 16 Ardlessa Way, NSW 2305, Australia